Error code: 03114100A2, how to resolve on the Connect+ 500W, Connect+ 1000, and more

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Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, Connect+ 3000®

Issue

The Connect+ displays error code 031A-41-0031, and will not print.

Cause

One of the covers on your mailing system is open.

Resolution

Make sure all blue handles are locked in their down positions, and that all your covers are securely closed.

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 June 2021