Error Code: 03114100AD, 198610011, 213420019 How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 03114100AD, 198610011, 213420019 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®


The Connect+ displays one of these error codes, and will not print on tape:
0311-41-00AD, 198610011, 213420019 


The Connect+ is out of tape.


Follow the Connect+ on-screen instructions to load your new tape roll, or watch this demonstration on how to replace your tape. How to load tape
Note:  The Connect+ requires tape to print postage, even if you are only printing on envelopes

To change the tape roll when the error is displayed:
  1. Open the smoke coloured cover on the top of your Connect+
  2. Press the rewind button
  3. Remove the old tape roll
  4. Insert the new tape roll.  Make sure the leading tape edge comes up from under the roll and to the right.
  5. Take the tape from the bottom of the roll and insert it to the rollers
  6. Press Feed forward
  7. Close the cover
  8. Select Done to return to the Home screen.  The tape should now be ready for use.
If you need further assistance, please use the Contact Us options below.

UPDATED: 14 August 2021