Error Codes: 0194610005, how to resolve on the Connect+ 500W, Connect+ 1000, and more

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Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® displays error code 0194-61-0005.

Cause

The internal clock is not synchronized.

Resolution

Resynchronize the clock:
  1. Select the green house on the top of the screen to go to the Home screen
  2. Select Settings
  3. Select System
  4. Select Clock
  5. Select the correct time zone
  6. Select Synchronize clock
  7. Select Done
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready

UPDATED: 14 June 2021