Error Code: 031A410031, How to resolve on the Connect+ 500W, Connect+ 1000, and more
Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®
Issue
The Connect+® displays error code 031A-41-0031, and will not print.
Cause
The Connect+ could not calculate the length of the mail piece.
Resolution
A reboot may resolve the issue. Follow these steps:
If your issue is not resolved or unable to access the home page, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
- Select the green house at the top of the screen to go to the home screen
- Select Shut Down from the lower right corner
- Select Shut Down from the menu
- Select Shut Down on the pop up
- Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
- After everything has been off for 10 seconds press the power button to power the Connect+ back up
If your issue is not resolved or unable to access the home page, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: 14 June 2021
