Error Code: 0198620006, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Directions on how to resolve error code 0198620006 on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The meter displays error code 0198-62-0006, and the Connect+® will not duplicate the job.

Cause

You cannot duplicate a job if it is open on a tab on the run mail screen.

Resolution

Close your job tab and then try again:
  1. Select the green house key at the top of the screen to go to your Home screen
  2. Select Run Mail
  3. Close the job you wish to duplicate by selecting the 'x' next to its name at the top of the screen
  4. Select the green house key at the top of the screen to go to your Home screen
  5. Select Jobs
  6. Select the job you wish to duplicate
  7. Select Options
  8. Select Duplicate job
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 August 2021

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