Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®
The meter displays error code 0311-41-00C8 and will not feed.
The mail piece failed to feed properly.
Follow the steps below to resolve this error:
- Ensure that your mail in the feeder is straight
- Ensure that your mail is against the rear wall of the feeder
- Ensure that the side guide is not too tight
- Lift the feeder cover, and adjust the blue separator knob
- Remove your stack of mail, and fan the mail to ensure that it is not stuck together
UPDATED: 14 June 2021