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Error Code: 03114100C8, How to resolve on the Connect+ 500W, Connect+ 1000 and more

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Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The meter displays error code 0311-41-00C8 and will not feed.

Cause

The mail piece failed to feed properly.

Resolution

Follow the steps below to resolve this error:
  1. Ensure that your mail in the feeder is straight
  2. Ensure that your mail is against the rear wall of the feeder
  3. Ensure that the side guide is not too tight
  4. Lift the feeder cover, and adjust the blue separator knob
  5. Remove your stack of mail, and fan the mail to ensure that it is not stuck together
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: May 15, 2015

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