Error Code: 01A1610002, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve error code 01A1610002 Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®


The Connect+® displays error 01A1-61-0002, and the accounting report did not print.


Attached printed failed to print.


Follow these steps:
  1. Try turning the attached printer off and on again
  2. Try holding the red job cancel key down for 5 seconds
  3. Check the printer for jams:
    1. Open the front cover and remove the toner/drum unit and remove any paper inside
    2. Open the rear cover and remove any paper inside
    3. Close all covers and reprint your report
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 June 2021