The Connect+® displays error 01A1-61-0002, and the accounting report did not print.
Attached printed failed to print.
Follow these steps:
- Try turning the attached printer off and on again
- Try holding the red job cancel key down for 5 seconds
- Check the printer for jams:
- Open the front cover and remove the toner/drum unit and remove any paper inside
- Open the rear cover and remove any paper inside
- Close all covers and reprint your report
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: September 08, 2015