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Error Code: 01A1610002, How to resolve on the Connect+ 500W, Connect+ 1000 and more

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Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® displays error 01A1-61-0002, and the accounting report did not print.

Cause

Attached printed failed to print.

Resolution

Follow these steps:
  1. Try turning the attached printer off and on again
  2. Try holding the red job cancel key down for 5 seconds
  3. Check the printer for jams:
    1. Open the front cover and remove the toner/drum unit and remove any paper inside
    2. Open the rear cover and remove any paper inside
    3. Close all covers and reprint your report
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 June 2021

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