Error Code: 0199210001, How to resolve on the Connect+ 500W, Connect+ 1000 and more
Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®
Issue
The Connect+® displays error code 0199-21-0001, and will not boot.
Cause
The Connect+ experienced an error while initializing.
Resolution
A reboot may resolve the issue.
If your issue is not resolved or unable to access the home page,
- Select the green house at the top of the screen to go to the home screen
- Select Shut Down from the lower right corner
- Select Shut Down from the menu
- Select Shut Down on the pop up.
- Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
- After everything has been off for 10 seconds press the power button to power the Connect+ back up
If your issue is not resolved or unable to access the home page,
UPDATED: May 15, 2015
