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Error Code: 248B, How to resolve on the DM100i, DM125 and more

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Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™

Issue

The meter displays error code 248B, and will not run mail.

Cause

The meter detects a paper jam.

Resolution

You may be able to clear the error by simply clearing the jam and restarting your meter. Follow these steps:
  1. Unplug the power cord
  2. Turn the jam release handle on the front of the meter clockwise and check for any debris in the meter
  3. Use non-flammable compressed air to blow out the envelope path
  4. Turn the jam release handle counterclockwise to close the jam release
    • DM300C, DM400C, DM475: Remove any loaded tape
  5. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: May 15, 2015

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