Error Code: 248B, How to resolve on the DM100i, DM125 and more

Learn how to resolve error code 248B on the DM100i, DM125, DM300C, DM400C,and DM475.

Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™

The meter displays error code 248B, and will not run mail.

The meter detects a paper jam.

You may be able to clear the error by simply clearing the jam and restarting your meter. Follow these steps:

Unplug the power cord
Turn the jam release handle on the front of the meter clockwise and check for any debris in the meter
Use non-flammable compressed air to blow out the envelope path
Turn the jam release handle counterclockwise to close the jam release
- DM300C, DM400C, DM475: Remove any loaded tape
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 02 October 2023