Error Code: 018061001D, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Print this support article
Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® displays error code 0180-61-001D and your report did not export.

Cause

The Connect+ was unable to write the report to the USB drive.

Resolution

Check to make sure that your USB memory device is working properly:
  • Make sure that there is free space available on your USB memory device
  • Make sure the USB memory device is properly connected
  • Reformat your USB memory device (FAT or FAT32 only)
  • Try a different USB memory device
A reboot may resolve your issue. Follow these steps to reboot your machine:
  1. Selecting the green house at the top of your screen to go to your Home screen.
  2. Select Shut Down from the lower right corner
  3. Select Shut Down from the menu
  4. Select Shut Down on the pop up
  5. Wait for the screen to go black, and for the blue light on the front to turn off. This may take several minutes.
  6. After your machine has been off for ten seconds, press the Power button to turn your Connect+ back on.
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 August 2021