Error Code: 071F41000D, How to resolve on the Connect+ 500W, Connect+ 1000 and more
Learn how to resolve error code 071F41000D on the Connect+ 500W Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®
Issue
The Connect+® displays error code 071F-41-000D and will not run mail.
Cause
The error indicates a Motor Position Error Fault.
Resolution
- Open the feeder and printer covers
- Remove all mail from the stacker
- Check if the power adaptors for a 15 inch display and the power stacker were switched. The larger adaptor should be going to the power stacker.
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: 14 June 2021
Contact Us
Live Chat
Available • Closes at 8pm ET
Sales team hours are 8am-6pm ET
Sales team hours are 8am-6pm ET
Live Chat
Live Chat is currently unavailable.
Chat is available Mon-Fri, 8am-8pm ET
Chat is available Mon-Fri, 8am-8pm ET
Create a case
Submit support requests
(Sign in required)