Error Code: 071F41000D, How to resolve on the Connect+ 500W, Connect+ 1000 and more

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Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® displays error code 071F-41-000D and will not run mail.

Cause

The error indicates a Motor Position Error Fault.

Resolution

  1. Open the feeder and printer covers
  2. Remove all mail from the stacker
  3. Check if the power adaptors for a 15 inch display and the power stacker were switched. The larger adaptor should be going to the power stacker.
User-added image
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: May 15, 2015