Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®
The Connect+® displays error code 071F-41-000D and will not run mail.
The error indicates a Motor Position Error Fault.
- Open the feeder and printer covers
- Remove all mail from the stacker
- Check if the power adaptors for a 15 inch display and the power stacker were switched. The larger adaptor should be going to the power stacker.
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: 14 June 2021