Error Code: 01A1610001, How to resolve on the Connect+ 500W, Connect+ 1000 and more

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Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®


The Connect+ displays error code 031A-41-0031 and will not print the accounting report.


Accounting reports are not printing to your Pitney Bowes laser printer, Connect+® is not configured to print reports to a laser printer.


Only Pitney Bowes 1E20 and newer laser printers are supported by the Connect+. If you would like to purchase a Pitney Bowes printer, contact your sales representative.

UPDATED: 14 June 2021