Products affected: DM400C™ and DM475™
Error code 372A displays on the meter and it will not run mail.
This indicates a possible jam in your meter or the mail piece is too long.
- Verify the length of the mail piece. The maximum length of an envelope is 15 inches (14 inches for the DM475 running in wow mode)
- Unload the tapes, open the top cover and all jam release levers. Remove any mail pieces in the machine. Blow out the mail path with non-flammable compressed air to remove dust and debris
UPDATED: 07 June 2021