Error Code: 2445, How to resolve on the DM100i and DM125

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Products affected: DM100i and DM125

Issue

The meter displays error 2445 and will not print.

Cause

The meter cannot detect if the transport motor is running.

Resolution

You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord or turn the power off with the power switch, wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: June 02, 2015