Error Code: 2493, How to resolve on the DM100i and DM125
Learn how to resolve error code 2493 on the DM100i and DM125.
Issue
The meter displays error code 2493, and may not print.
Cause
There is a malfunction in the internal printer.
Resolution
You may be able to clear the error by simply restarting your meter. Follow these steps for a safe restart:
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
- Unplug the power cord and wait one minute
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
- If the error returns, install a new, genuine Pitney Bowes ink cartridge
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: 07 June 2021