Stuck on initializing, how to resolve the DM100i and DM125

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Products affected: DM100®i and DM125™

Issue

The meter will not continue powering up pass initializing.

Cause

Meter froze when being turned on.

Resolution

You may be able to clear the error by simply restarting your meter.  Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready

UPDATED: May 19, 2015