Stuck on initializing, how to resolve the DM100i and DM125

Learn how to resolve the DM100i and DM125 being stuck on initializing.
Products affected: DM100®i and DM125™


The meter will not continue powering up pass initializing.


Meter froze when being turned on.


You may be able to clear the error by simply restarting your meter.  Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready

UPDATED: 02 October 2023