Error Code: 0198610010, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Print this support article
Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® displays the error code 0198-61-0010.

Cause

The meter has detected mail on the transport deck.

Resolution

Open feeder and printer covers and remove all mail.
You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Select the green house at the top of the screen to go to the home screen
  2. Select Shut Down from the lower right corner
  3. Select Shut Down from the menu
  4. Select Shut Down on the pop up
  5. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  6. After everything has been off for 10 seconds press the power button to power the Connect+ back up
Note: You should perform a shut down nightly using the shut down icon, not the power button at the front of the equipment.

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: May 19, 2015