"Waste Tank Full" or "Waste Tank Near Full" messages on the mailstation series

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Products affected: mailstation™ and mailstation2™


Your meter displays "Waste Tank Full" or "Waste Tank Near Full" and it may not run mail.


Your meter detects that the waste tray is full or near full.

Caution: The message "Waste Tank Near Full" is a warning. Clear this warning by pressing Clear/Back. However, if you ignore this warning, your meter becomes inoperable when your waste tray reaches capacity.



  1. Press Clear.
  2. Press Menu.
  3. Press the Review (down) until the screen displays Use Ink Functions.
  4. Press Enter/Yes.
  5. Press Review (down) until the screen displays Replace Ink Tray.
  6. Press Enter/Yes. Your screen displays Install Ink Tray.
  7. Press Enter/Yes. Your screen displays Enter in Code From Instructions: xxxx.
  8. Enter the code ..57 (two periods must be in front of the number 57).
  9. Press the Enter/Yes button.
  10. Press Enter/Yes button at the New Waste Tray Installed? screen.
  11. To remove the waste tray from the back of your meter
    • Slide the light blue switch to the right.
waste pad lever
  • Pull out the waste tray.
 pull out tray
  1. If your sponge (ink tray) is completely saturated, to order an ink pad replacement sign in and create a technical support case.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

Related article:
Replacing the waste pad on the mailstation series

UPDATED: 14 August 2021