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Error: 372D how to resolve on the DM400C and DM475

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Products affected: DM400C™ and DM475™

Issue

The meter displays error code 372D and may not print.

Cause

This indicates a possible jam in your machine.

Resolution

This error is caused by a jam in the sealer area or if mail is pulled out after it begins to feed.  Follow the steps below to try to resolve this error.
  1. Power Down the machine by unplugging the power cord
  2. Check sealer area for jam
  3. Blow out the mail path with non-flammable canned air
  4. Plug the machine back in
  5. Run mail making sure not to remove it from the mail deck
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 07 June 2021

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