How to resolve Private IP not available on the Connect+ 500W, Connect+ 1000 and more

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Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®


The Connect+® displays the message Private IP not available and takes over 10 minutes to start up.


There is an incorrect network setting.


This setting is not user correctable. Contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 June 2021