How to resolve Private IP not available on the Connect+ 500W, Connect+ 1000 and more

Learn how to resolve Private IP not available on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® displays the message Private IP not available and takes over 10 minutes to start up.

Cause

There is an incorrect network setting.

Resolution

This setting is not user correctable. Contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 June 2021

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