The scale line on the display is missing or no weight is being displayed. The display shows g, not 0 g.
The meter is not detecting the scale or it does not register a weight.
- Lift the scale up off the meter
- Unplug the power cord, wait one minute and plug it back in
- During this time, turn the scale upside down, verify the scale pins are not bent, remove the 4 rubber pads from the bottom of the scale
- Reinstall the scale
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: October 01, 2015