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How to resolve transaction log full on the DM300C, DM400C and more

Learn how to resolve transaction log full on the DM300C, DM400C, and DM475.
Products affected: DM300C™, DM400C™, and DM475™

Issue

The meter displays transaction log full and will not run mail.

Cause

The log that holds the accounting transactions is full.

Resolution

NOTE: Before clearing the transaction log, print any transaction reports that you may require, after clearing the transaction log the data is not recoverable.
  1. Press Menu
  2. Select Account type (e.g., Inview).
  3. Press the green down arrow
  4. Select Transaction Options
  5. Select Clear Transaction Log

UPDATED: 14 August 2021