Error Code: 0198610014, How to resolve on the Connect+ 500W, Connect+ 1000 and more

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Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® displays error code 0198-61-0014 and will not run mail.

Cause

An old job is corrupt.

Resolution

Select a different job, if the error goes away the old job is corrupt and will need to be deleted.

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: June 15, 2015