Error Code: 0205410039, How to resolve on the Connect+ 500W, Connect+ 1000 and more

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Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® displays error code 0205-41-0039 and will not run mail.

Cause

The Connect+ has detected a stream feed, it is not seeing the gap between mail pieces.

Resolution

Check for an unprinted mail piece in the stacker and/or a postage recovery tape in the tape well.
If the error is persistent try these steps to resolve the error:
 
  1. Adjust the thickness adjustment knob to only allow 1 mail piece through at a time
  2. Vigorously fan and shingle the mail to ensure that the mail pieces are not sticking together
  3. Open all covers and jam release knobs and remove any mail in the machine
  4. Using a can of non-flammable canned air and working from the left side of the machine to the exit, blow onto the feed deck that the envelopes travel on
  5. If the error persists a reboot may resolve the issue.  Here are the steps to follow for a safe restart:
    1. Select the green house at the top of the screen to go to the home screen
    2. Select Shut Down from the lower right corner
    3. Select Shut Down from the menu.
    4. Select Shut Down on the pop up
    5. Wait for the screen to go black and the blue light on the front to go out.  This may take several minutes.
    6. After everything has been off for 10 seconds press the power button to power the Connect+ back up
Note: You should perform a shut down nightly using the shut down icon, not the power button at the front of the equipment

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 June 2021