Error Code: 2482, How to resolve on the DM100i and DM125
Products affected: DM100®i and DM125™
Issue
The meter displays error code 2482, and will not run mail.
Cause
The mailing machine did not detect a mail piece.
Resolution
You may be able to resolve the error by clearing any jams in your meter. Follow these steps:
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
- Remove the mail piece from the deck
- Clear the error and retry the mail piece
- If you are still having an issue, remove the mail piece from the deck, open the jam release lever, use non-flammable compressed air to blow out the envelope path and retry the mail piece
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: 07 June 2021
