Error Code: 0193610001, How to resolve on the Connect+ 500W, Connect+ 1000 and more

Poducts affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® displays error code 0193-61-0001 and will not print.

Cause

The funds available reached the low threshold.

Resolution

Your funds available reached the low threshold set on your Connect+. To resolve this error, add postage to your meter to bring your funds available above your low funds threshold.

Select the green house key at the top of your screen to go to your Home screen
Select Funds
Select Add postage to meter
Select Refill amount, and press Confirm
Print Receipt, if needed

Alternately, you can resolve this error by adjusting your low funds warning threshold.

Select the green house key at the top of your screen to go to your Home screen
Select Funds
Select Refill settings
Increase amount in Warn when postage in meter is below:
Select OK
Select Done

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 August 2021

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