Issue
The Connect+® displays error code 0193-61-0001 and will not print.
Cause
The funds available reached the low threshold.
Resolution
Your funds available reached the low threshold set on your Connect+. To resolve this error, add postage to your meter to bring your funds available above your low funds threshold.
- Select the green house key at the top of your screen to go to your Home screen
- Select Funds
- Select Add postage to meter
- Select Refill amount, and press Confirm
- Print Receipt, if needed
Alternately, you can resolve this error by adjusting your low funds warning threshold.
- Select the green house key at the top of your screen to go to your Home screen
- Select Funds
- Select Refill settings
- Increase amount in Warn when postage in meter is below:
- Select OK
- Select Done
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: May 18, 2015