Error Code: 37B3, How to resolve on the DM475

Learn how to resolve error code 37B3 on the DM475.
Products affected: DM475™

Issue

The meter displays error code 37B3 and will not run mail.

Cause

This indicates an issue with the Weight On the Weigh (WOW) section of your meter.

Resolution

You may be able to clear the error by simply restarting your meter.  Here are the steps to follow for a safe restart:
  1. Unplug the power cord; wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

NOTE:  You may be able to run mail in a different mode, such as manual weight or scale mode.  Press weigh/rate, and select Enter Weight Manually or Rate the Mail on Scale.

UPDATED: 14 August 2021

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