Error code: 2015, how to resolve on the DM100i and DM125

Learn how to resolve error code 2015 on the DM100 and DM125.

Products affected: DM100®i and DM125™

The meter displays error code 2015 and will not print postage.

A failure with an internal component is preventing normal operation of the meter.

You may be able to clear the error by simply restarting your meter. Follow these steps for a safe restart:

Unplug the power cord and wait one minute
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If the error returns, install a new, genuine Pitney Bowes ink cartridge

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 02 October 2023