Products affected: DM100®i and DM125™
The meter displays error code 2015 and will not print postage.
A failure with an internal component is preventing normal operation of the meter.
You may be able to clear the error by simply restarting your meter. Follow these steps for a safe restart:
- Unplug the power cord and wait one minute
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
- If the error returns, install a new, genuine Pitney Bowes ink cartridge
UPDATED: 07 June 2021