Error Code: 2511, How to resolve on the DM100i and DM125

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Products affected: DM100®i and DM125™

Issue

The meter displays error code 2511 and will not print.

Cause

The internal printer has encountered an error determining the Print head Controller power parameters.

Resolution

You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord, wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: May 18, 2015