How to resolve 'flash needs init version' on the mailstation or mailstation2

Learn how to resolve the message 'flash needs init version' on the mailstation or mailstation2.

Products affected: mailstation™ and mailstation2™

The meter displays Flash Needed init Version, or Flash Needs init, and will not boot.

The meter experienced an internal error.

You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:

Unplug the power cord; wait one minute
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 07 June 2021

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