Error Code: 2491, How to resolve on the DM100i, DM125, and more

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Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™


The meter is displaying error code 2491, and will not print.


Your meter is not detecting the ink cartridge.


You may be able to clear the error by simply restarting your meter. Follow these steps for a safe restart:
  1. Unplug the power cord and wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  3. If the error continues install a new, genuine Pitney Bowes ink cartridge

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 June 2021