Error Code: 2495, How to resolve on the DM100i, DM125 and more

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Products affected: DM100®i, DM125™, DM300C™, DM400C™, and DM475™

Issue

The meter displays error code 2495 and will not print.

Cause

The ink cartridge latch is open.

Resolution

The ink cartridge latch is open. Open the ink door and close the latch then reboot the meter.

Here are the steps to follow for a safe restart:

  1. Unplug the power cord, wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: August 31, 2015