Error Code: 0204460004, How to resolve on the Connect+ 500W, Connect+ 1000 and more
Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®
Issue
The Connect+® displays error code 0204-46-0004 and will not print.
Cause
The mail piece is too long for the selected class on the Connect+.
Resolution
The mail piece is too long for the selected class. A different class must be selected to run the mail piece. Use the following steps:
You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
- From the Run Mail screen, Select Class on the left hand side
- Select a Class that have a longer mail piece
- Rerun the mail piece
You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
- Select the green house at the top of the screen to go to the Home screen
- Select Shut Down from the lower right corner
- Select Shut Down from the menu
- Select Shut Down on the pop up
- Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
- After everything has been off for 10 seconds, press the power button to power the Connect+ back up
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: 15 June 2021
