The Connect+ displays error code 0311-A1-00A4 and will not print.
A printer cover is open.
This error code appears when your Connect+ detects that your printer cover is open. Ensure that your cover is fully closed by following these steps:
- Open your printer cover, and make sure the blue handle is all the way to the left, in the down position
- Ensure that nothing blocks your printer cover and keeps it from closing
- Ensure that the printer cover is even with the other covers
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: October 02, 2015