Error Code: 03114100AA, How to resolve on the Connect+ 500W, Connect+ 1000 and more

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Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®

Issue

The Connect+® displays error code 0311-41-00AA and will not seal.

Cause

The Connect+ is out of EZ-seal®.

Resolution

Follow the directions below to Refill the envelope sealant bottle, or select disable sealing.
  1. Open your supplies cover and lift out the envelope sealant bottle. The bottle is located to the far left of the tape roll.
  2. Remove the cap from the bottle
  3. Add enough E-Z Seal to bring the level up to the bottom of the throat of the bottle
    • Do not overfill the envelope sealant bottle
    • Make sure you do not spill any solution in the tape well. If the tape gets wet, it can warp and cause a stoppage.
  4. Replace and tighten the cap and return the bottle to its original position
  5. Close the supplies cover
A reboot may resolve the issue:
  1. Select the green house at the top of the screen to go to the home screen
  2. Select Shut Down from the lower right corner
  3. Select Shut Down from the menu
  4. Select Shut Down on the pop up
  5. Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
  6. After everything has been off for 10 seconds press the power button to power the Connect+ back up​
Note: You should perform a shut down nightly using the shut down icon, not the power button at the front of the equipment.

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 August 2021