Error Code: 2412, How to resolve on the DM300C, DM400C and more

Learn how to resolve error code 2412 on the DM300C, DM400C, and DM475.

Products affected: DM300C™, DM400C™, and DM475™

Issue

The meter displays error code 2412 and will not print tapes.

Cause

You have run out of tapes.

Resolution

Refill the tape dispenser.
If there are tapes loaded. You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:

Unplug the power cord, wait one minutes
Plug the power cord back in, ensuring that it is plugged directly into a wall outlet

If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 June 2021