Error 11 or 0011 on the mailstation series, DM100i-DM475, DM Infinity, SendPro C-Series

Print this support article
Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM300C™, DM400C™, DM475™ and DM Infinity™, SendProMC C Lite, SendProMC C, SendProMC+ (8H10), et SendProMC C Auto (9H10)

Issue

Error code 11 or 0011 displays when you try to refill your postage meter.

Cause

Your meter is locked, which prevents it from performing a postage refill. Meter locks may be placed due to:
  • a problem with your account
  • non-payment of an invoice or statement
  • a request to restrict meter refills to specific users.

Resolution

You have an issue with your account that must be resolved before your meter can be refilled.

Contact account support at 1-800-672-6937 from 8 am to 8 pm Eastern Time. Have your account number ready. 

UPDATED: 03 June 2021