Error “11” or “0011” on the mailstation series, DM100i-DM475, DM Infinity
Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM300C™, DM400C™, DM475™, and DM Infinity™
Issue
Error code “11” or “0011” displays when you try to refill your postage meter.
Cause
Your meter is locked, which prevents it from performing a postage refill. Meter locks may be placed due to:
- a problem with your account
- non-payment of an invoice or statement
- a request to restrict meter refills to specific users.
Resolution
You have an issue with your account that must be resolved before your meter can be refilled. Contact account support at 1-800-672-6937 from 8 am to 8 pm Eastern Time. Have your account number ready.
UPDATED: May 28, 2019
