Error “11” or “0011” on the mailstation series, DM100i-DM475, DM Infinity

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Products affected: mailstation™, mailstation2™, DM100®i, DM125™, DM300C™, DM400C™, DM475™, and DM Infinity™

Issue

Error code “11” or “0011” displays when you try to refill your postage meter.

Cause

Your meter is locked, which prevents it from performing a postage refill. Meter locks may be placed due to:
  • a problem with your account
  • non-payment of an invoice or statement
  • a request to restrict meter refills to specific users.

Resolution

You have an issue with your account that must be resolved before your meter can be refilled. Contact account support at 1-800-672-6937 from 8 am to 8 pm Eastern Time. Have your account number ready. 

UPDATED: May 28, 2019