Error Code: 2441, how to resolve on the DM100i, DM125 and more

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Products affected: DM100®i, DM125™, DM300C™, DM400C™, DM475™

Issue

The meter displays error code 2441 and the meter will not print.

Cause

The purge pump motor or sensor has failed.

Resolution

You may be able to clear the error by simply restarting your meter.  Here are the steps to follow for a safe restart:
  1. Unplug the power cord or turn the power off with the power switch, wait one minute
  2. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

UPDATED: 14 June 2021