Error Code: 019961000D, How to resolve on the Connect+ 500W, Connect+ 1000 and more
Learn how to resolve error code 019961000D on the Connect+ 500W, Connect+ 1000, Connect+ 2000, and Connect+ 3000.
Products affected: Connect+ 500W®, Connect+ 1000®, Connect+ 2000®, and Connect+ 3000®
Issue
The Connect+® displays error code 0199-61-000D and will not print.
Cause
The Connect+ was not shut down correctly.
Resolution
You may be able to clear the error by simply restarting your meter. Here are the steps to follow for a safe restart:
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
- Select the green house at the top of the screen to go to the home screen
- Select Shut Down from the lower right corner
- Select Shut Down from the menu
- Select Shut Down on the pop up
- Wait for the screen to go black and the blue light on the front to go out. This may take several minutes.
- After everything has been off for 10 seconds press the power button to power the Connect+ back up
If your issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
UPDATED: 14 August 2021
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