Error code 041842006F on the Connect+ Series and SendPro P

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Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The Connect+®/ SendPro™ P displays error 0418-42-006F "Invalid ink supply and printhead configuration".

Cause

The Connect+, SendPro P detects an incompatible ink cartridge.

Resolution

Solution 1:

Make sure you are using a genuine Pitney Bowes ink cartridge. If you need ink, order a genuine Pitney Bowes replacement ink cartridge:

Order Ink

If you are using a genuine Pitney Bowes ink cartridge, try solution 2.

Solution 2: restart your system 

Follow these steps to restart safely:
  1. Select the Gear from the lower right corner of the home screen.
  2. Select Shut Down from the menu.
  3. Select Shut Down on the pop-up.
  4. Wait for the screen to turn off and for the blue light on the front to turn off. This may take several minutes.
  5. After everything has been off for 10 seconds, press the power button to turn the meter back on.

Use the Contact Us options below if you need further assistance. Have your model and serial number ready.

UPDATED: 14 August 2021