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The device freezes on "Installing Update 3 of 5" on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Restarting your device then checking for a software update often resolves this error.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (8H10), SendPro® C Auto (9H10)
 

Issue

The device is not downloading updates and freezes on the message "Installing Update 3 of 5."

Resolution

  1. Unplug the power cord. The screen turns off after 10 seconds.
  2. Wait 2 minutes.
  3. Plug the power cord directly back into a wall outlet. Check that the wall outlet is working correctly.
  4. Quickly tap and release the power button to turn the device back on.
  5. Once the Home screen appears:
    1. Swipe down from the top.
    2. Tap Settings.
      settings-icon
    3. Tap Wi-Fi /Wired.
    4. Tap Connect.
    5. Tap Home.
    6. Tap SendPro Apps, then Rates and Updates.

If you need further assistance, please contact us.

UPDATED: 10 March 2022

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