"Ink waste pad is almost full..." message on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

Replace the waste pad if the message "Ink waste pad is almost full" appears.
Products affected: SendPro® C, SendPro®+ (8H10), SendPro® C Auto (9H10)

Issue

Your device catches excess ink in a waste tank with a disposable pad. You will receive the following message at the top of the Print on Envelopes screen approximately 30 days before the ink waste tank becomes full:

"Ink waste pad is almost full. If you print often, replace it soon to avoid ink overflow."
ink waste pad full message

Cause

The waste tank is becoming full.

Resolution

Step 1 – Purchase a replacement waste pad

  • Tap Buy Pad. The Supplies app appears where you can order a new pad right from the device.

Step 2 – Replace the pad

If the message no longer appears on the screen, skip to these steps.

If the message still appears on the screen:

Before you replace the pad:

  • Make sure you have a replacement waste pad available and you have the instruction sheet that comes with the pad. The sheet contains the reset code you will need in order to complete the replacement process.

    reset-code

  1. Tap Replace Pad in the message.
  2. The instructions for replacing the existing pad display on the screen.
  3. Follow the steps in each screen. To advance from one screen to the next, swipe to the left on the screen.
  4. After you slide the waste tray with the new pad back in place, tap Reset Ink Waste Counter to continue.
  5. Use the keypad to enter the reset code.
  6. After you enter the code, the message "Your Ink Waste Pad is Ready to Use" displays. If you do not see this message, or if you still get a message that the waste tank is full, restart the device. If that fails to clear the message, contact Pitney Bowes support.

If the message no longer appears on the screen:

  1. Tap Settings.
    settings-icon
  2. Scroll down and tap Envelope Printer Maintenance.
  3. Tap on Install Ink Waste Pad.
    Envelope Printer maintenance screen
  4. The instructions for replacing the existing pad display on the screen.
  5. Follow the steps in each screen. To advance from one screen to the next, swipe to the left on the screen.
  6. After you slide the waste tray with the new pad back in place, tap Reset Ink Waste Counter to continue.
  7. Use the keypad to enter the reset code 9287.
  8. After you enter the code, the message "Your Ink Waste Pad is Ready to Use" displays. If you do not see this message, or if you still get a message that the waste tank is full, restart the device. If that fails to clear the message, contact Pitney Bowes support.

If you need further assistance, please contact us.

Related topics

UPDATED: 24 March 2022

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