Error codes 1811, 1813, 1814, 1815, 1816, 1825, 1826, 1870, 23 and DE00 on the SendPro C Lite, SendPro C, SendPro+, SendPro C Auto

If you see one of these error codes or messages, you may have a network connection issue or you may need to connect to Pitney Bowes.
Products affected: SendPro® C Lite, SendPro® C, SendPro®+ (8H10), SendPro® C Auto (9H10)

Issue

The device gives one of the following error codes or system messages. It will not connect to the Pitney Bowes Data Center:

Error codes on the screen: 1825, 1813, 1814, 1816, 1815, 200D, 23, DE00, 1811, and 1829.

Cause

The device is not connecting to the server.

Resolution

  1. Tap Sync Transaction Data.
  2. You may be able to clear the error by simply restarting your device. Here are the steps to follow for a safe restart:
    1. Unplug the power cord.
    2. Wait for the display to turn off.
    3. Wait one minute.
    4. Plug the power cord directly back into a wall outlet. Check that the wall outlet is functioning correctly.
  3. If the connection still does not work, follow the connection troubleshooting steps for your connection method:
    • If you have a network cable that runs from the back of your device to a wall jack, switch, or router, your device connects via a wired connection. See Wired network connection issues.
    • If there is no network cable, your device connects via a wireless (Wi-Fi) connection. See Wireless connection issues.
  4. There may be an issue with your postage account. If you believe this is the case, contact technical support.

If you need further assistance, please contact us.

Related topics

UPDATED: 25 April 2022

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