Installing DeviceHub in PitneyShip Pro

DeviceHub is a program that connects your peripherals, such as printers and scales, to PitneyShip Pro. DeviceHub is required for printing stamp rolls and envelopes.
Products affected: PitneyShip™ Pro

DeviceHub is a program that connects your printers and scales to PitneyShip Pro. DeviceHub is required for printing stamp rolls and envelopes.

The features and options you see may vary depending upon your role. If you have any questions regarding your permissions, please contact your administrator.

Prior to installing DeviceHub, it is recommended that you download and install the latest drivers for any printers that will be connecting through DeviceHub from the printer manufacturer’s website.

DeviceHub is supported on:

Windows 10 or higher

  1. Select Settings > My Devices.
  2. Select Download DeviceHub Installer.
    Download DeviceHub Installer button
  3. Select Windows.
    Download DeviceHub - select Windows
  4. Save the file.
  5. Open the downloaded file.
  6. Select Install.
    DeviceHub Select Install
  7. Select Finish.
    DeviceHub Select Finish
  8. On the DeviceHub Activation screen, enter your PitneyShip Pro username and password and select Sign In.
    DeviceHub Activation
  9. When the activation is complete, select Close.
    DeviceHub Activated
  10. PitneyShip Pro will open in a new browser tab. Sign in to PitneyShip Pro.
  11. Select Settings > My Devices. Your organization's DeviceHubs are displayed.

Mac OS 11 (Big Sur) or higher

  1. Select Settings > My Devices.
  2. Select Download DeviceHub Installer.
    Download DeviceHub Installer button
  3. Select Mac.
    Download DeviceHub - select Mac
  4. Save the file.
  5. Open the downloaded file.
  6. Select Continue.
    DeviceHub Mac installation - select Continue
  7. Select Install.
    DeviceHub Mac installation - select Install
  8. If prompted for your Mac password, enter it and select Install Software.
  9. Wait while the software is installed.
  10. If you see a prompt about python3, select Install.
  11. When the installation is complete, select Close.
    DeviceHub Mac installation - select Close
  12. You will be prompted to sign in. Sign in using your PitneyShip Pro username (email) and password.
    DeviceHub Mac installation - sign in
  13. When the activation is complete, select Close.
    DeviceHub Mac installation - select Close
  14. (Optional) Delete the installer file using Move to Trash.
  15. Sign in to PitneyShip Pro.
  16. Select Settings > My Devices. Your organization's DeviceHubs are displayed.

UPDATED: 27 May 2022

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