Creating a return label in PitneyShip Pro

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.
Products affected: PitneyShip™ Pro

You can create a return label for a shipment so that the recipient can send it back to you. Return label procedures vary by carrier.

The features and options you see may vary depending upon your role. If you have any questions regarding your permissions, please contact your administrator.

Canada Post

Canada Post return labels may be created up to 7 days from the date of the original shipping label. Canada Post return labels are dated, so they are not intended to be put into an outgoing package just in case the recipient may want to return the shipment. If the recipient requests a return label, you should create it at that time and email them a PDF of it on the day of creation.

You can create a Canada Post return label from a shipping label you just printed, or from the shipping History screen.

To create a return label for a shipping label that you just printed:

  1. In the confirmation of the label you just printed, select Create Return Label.
  2. Create and print the label as usual.

To create a return label from the History screen:

  1. From the Shipping menu, select Shipping History.
  2. Select the arrow next to the desired shipment.
  3. Select Create Return Label.
  4. Create and print the label as usual.

UPS

UPS labels do not expire.

  1. Add your customer's address to your address book as a sender.
  2. Add your address to your address book as a recipient.
  3. Create and print the label as usual, choosing Box as your packaging.
  4. Select the desired UPS service.
  5. Under Extra Services, select UPS Print Return Label. This option is only available when choosing Box as your packaging. UPS Print Return Label is not available for UPS Next Day Air Saver.
  6. Enter the Description of merchandise to be returned.
  7. Select Choose Service.
  8. Create and print the label as usual.

FedEx

FedEx labels do not expire.

  1. Add your customer's address to your address book as a sender.
  2. Add your address to your address book as a recipient.
  3. Create and print the label as usual, choosing Box as your packaging.
  4. Select the desired FedEx service.
  5. Under Extra Services, select FedEx print return label. This option is only available when choosing Box as your packaging. FedEx print return label is not available for FedEx Express Saver.
  6. Select Choose Service.
  7. Create and print the label as usual.

UPDATED: 18 April 2022

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