Voiding a label in PitneyShip Pro or PitneyShip Enterprise

You can void a shipping label so that its cost will not be applied to your invoice.

In this article:

• Guidelines
• Voiding a label from the history
• Voiding a label immediately after printing it

Guidelines

• Voiding means that you are not going to use the label, so you will not be charged for the label cost.
• If you do use the label, even after voiding it, FedEx or UPS will charge you for the label cost.
• The Void button is not available if:
  • The label is older than 30 days
  • A FedEx manifest has been printed (FedEx only)
• When you request a refund for Canada Post shipping labels, the postage amount is credited to your PitneyWorks® or Canada Post account. Your PitneyWorks® or Canada Post bill will list both your postage charges and voided shipping labels (credits). If you use a voided shipping label, the credit will be reversed and a “use of a voided label” penalty will be applied and will appear on your bill.

Voiding a label from the history

1. Select Shipping > Void a Label. Shipments eligible for refund or voiding are shown.
2. Select the arrow next to the shipment to expand it.
3. Select Void Label or Request Refund (varies by carrier).
4. Select the box to confirm.
5. If you wish to notify the sender and recipient via email, select the Send notifications to box. The email will be sent to the same addresses that were notified when the original label was created.
6. Select Continue.

Voiding a label immediately after printing it

1. In the confirmation box for the label you just printed, select Void Label or Request Refund.
2. Select the box to confirm.
3. If you wish to notify the sender and recipient via email, select the Send notifications to box. The email will be sent to the same addresses that were notified when the original label was created.
4. Select Continue.

The features and options you see may vary depending upon your role and subscription. If you have any questions regarding your permissions, please contact your administrator.