Troubleshoot Creating a Your Account Profile for Online Access
Troubleshooting steps to resolve difficulties that may arise when registering for a Your Account profile.
Email is Already Registered
The email address that is being entered to create the new profile has already been set up for online access.
Resolution:
Select the Sign In Now link to go to the login page.
💡Tip: Use the Forgot your password link to reset your password. How to Reset a Password
The System is Not Accepting the Account Number
The system has not recognized the account number that has been entered.
Resolution:
- Confirm the country flag in the top right corner reflects the same country as the account address.
💡Tip: To change the country select the flag.
- Verify the account number was entered correctly.
- If the account is still not recognized select the chat bubble in the bottom right of this page to connect with a representative.
We can't find that serial number or meter number in our system.
The serial/meter number used for validation has not been recognized.
Resolution:
- Verify the 7 digit serial/meter number was entered correctly.
- Choose a different validation method from the dropdown list (i.e Invoice number or recent invoice amount).
- If you are still not able to complete registration, select the chat bubble in the bottom right of this page to connect with a representative.
Authentication email was not received
The Your Account profile has been created, but the email verification step to activate the profile has not been received.
Resolution:
- Check your email junk or spam folder and perform a search for the email address transactional@emails.pitneybowes.com.
💡 Tip: This email can take up to 30mins to be received.
- Have the email address transactional@emails.pitneybowes.com added to your address book and retrigger the Authorization email.
💡 Tip: Companies with high network security may need to have transactional@emails.pitneybowes.com added to their approved recipient list.
- Use the chat bubble at the bottom right of this page to Live Chat with a representative, if the email is still not received.
UPDATED: 31 October 2022