Confirming where a payment was applied
Learn how to confirm if an ACH, wire, credit card or check payment was applied and how to proceed if a correction is needed.
Before you begin
Confirm the following items, before investigating where a payment was applied. If these 2 items cannot be confirmed then Pitney Bowes has not received the payment:
- Item 1: Confirm the funds were debited from your bank account or credit card.
- Item 2: Confirm enough time has passed to allow the payment to post.
- Standard mail check: 10 Business Days for processing
- Express mail check: 3 Business Days for processing
- ACH or Wire: 3 Business Days for processing
Confirm where a payment is applied
- Sign in to the Pitney Bowes Your Account online portal.
- Select the Billing menu and click Invoices & Statements.
- Select the Payment Activity tab
- Review all recent payments under each account type tab to confirm if the payment was applied.
- If you can not confirm where the payment applied or if the payment was posted to the wrong account or invoice, you will need to Create a Case.
To speed up your case request, please include these details in the case:
- Payment method and amount
- Date the payment was made
- Date the payment was debited
- Address or bank details where the payment was sent
- Check number (if applicable)
- Trace number (if applicable)
After the request is submitted, we will email confirmation including your case number.
UPDATED: 08 January 2025