Returning a Postage meter
Learn how to return an upgraded or defective postage meter to Pitney Bowes.
- Fill in your phone number, company name, and address in the Sender/From field on the Purolator® shipping label that came with your new product.
- Put the old postage meter or other product back into the box your new product came in. Include all packing materials to protect the product during shipping.
- Important:
- Remove all previous shipping labels from the packaging.
- If you have multiple items for pick-up, contact [email protected].
- Important:
- Tape the box securely so it doesn't come apart during shipping.
- Attach the return label you filled out in step 1 to the outside of the box. Remove any other address labels that might be on the box.
- Contact Purolator at 1-888-744-7123 to pick up the package.
Notes:
- If the equipment weighs more than 30 kg (65 lbs), email Pitney Bowes at [email protected] for help.
- In some remote areas of Canada, Purolator may not provide service. You might need to drop off the package at the nearest Purolator Depot/Agent or contact Pitney Bowes at [email protected] to arrange alternate shipping with Canada Post.
UPDATED: 08 May 2025