"An error has occurred" message when printing with DeviceHub in PitneyShip Pro

The message "An error has occurred" occurs because the printer driver is not compatible with DeviceHub.
Products affected: PitneyShip™ Pro

Issue

When printing with DeviceHub in PitneyShip Pro, the message "An error has occurred" appears.

Cause

The printer driver being used is not compatible with DeviceHub.

Resolution

If using an HP printer, install the HP Universal Print Driver

  1. Go to HP's Universal Print Driver download page.
  2. Select the + symbol next to Driver-Universal Print Driver.
  3. Select the Download button for HP Universal Print Driver for Windows PostScript.
  4. Run the downloaded file.
  5. Select Unzip in the WinZip Self-Extractor wizard window.
  6. Select Yes to the License Agreement.
  7. Follow the prompts to complete the installation. Steps may vary based on your HP printer model and connection type.

If not using an HP printer, install the latest printer driver for your printer

If you are using a non-HP printer, go to your printer manufacturer's website and download and install the latest version of the printer driver for your printer.

If you need further assistance, please contact us.

UPDATED: 30 November 2022